Terabolic Client Support .: We recently moved our group email over to Terabolic's Group Email System. We have our group email account completely setup and one domain (example.com) setup to be used with the Terabolic system. We've made the necessary MX changes in DNS for the domain and just about all mail now sent to addresses@example.com end up where they should—in our Terabolic accounts. However, a few messages are still ending up at our old email provider or aren't making it anywhere at all. What should we do?

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Terabolic Client Support .: Group/Business Accounts .: We recently moved our group email over to Terabolic's Group Email System. We have our group email account completely setup and one domain (example.com) setup to be used with the Terabolic system. We've made the necessary MX changes in DNS for the domain and just about all mail now sent to addresses@example.com end up where they should—in our Terabolic accounts. However, a few messages are still ending up at our old email provider or aren't making it anywhere at all. What should we do?

We recently moved our group email over to Terabolic's Group Email System. We have our group email account completely setup and one domain (example.com) setup to be used with the Terabolic system. We've made the necessary MX changes in DNS for the domain and just about all mail now sent to addresses@example.com end up where they should—in our Terabolic accounts. However, a few messages are still ending up at our old email provider or aren't making it anywhere at all. What should we do?

DNS changes (like those you made to the MX records) can take up to 3 days to fully propagate. If it's been more than 3 days, then the problem above is likely being caused by your old email provider still being configured to pickup mail on your example.com domain. Essentially what is happening is that mail is sent from a server on your old email provider's network makes its way to your old email provider's mail servers. Instead of checking DNS and routing the mail to our servers (where the mail should go), your old email provider's servers are simply checking their configuration for email on the domain example.com, and then delivering mail for that domain to their mail servers.

To correct this problem, simply ask your old email provider to completely remove all references to example.com in their mail and DNS servers.